Our general rule
Our products are digital files delivered instantly by email, so sales are final once the download link has been sent. Please read the product page carefully before buying, and message us on WhatsApp if you have any questions.
When we will fix it or refund you
We will resend, replace or refund your purchase if:
- you were charged twice for the same order;
- your download link doesn’t work and we can’t fix it within 3 business days of you telling us;
- the file is corrupted, incomplete or materially different from what the product page described;
- you paid but your order was never confirmed or delivered.
How to ask
Email hello@neocatalyst.in within 7 days of your purchase with your Razorpay payment ID, the email you used at checkout, and a short description of the problem. Screenshots help us sort it out faster.
How refunds are paid
Approved refunds go back to your original payment method through Razorpay. They usually reach your account within 5–10 business days, depending on your bank.
Agency services
Refunds for agency work are covered by the proposal or agreement signed for that project, not by this policy.
Seller and contact details
Sold by
Neocatalyst Digital, trading as NeocatalystUnnikulam, Thamarassery,
Kozhikode (Calicut), Kerala 673474, India
Operating office: Kochi, Kerala
GSTIN: 32DWXPK7634E1Z5
Grievance Officer
Jamshid E K, Grievance Officer, Neocatalyst Digitalhello@neocatalyst.in · +91 97455 05478
We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.